Frequently Asked Questions
Shipping
No, unfortunately we do not ship overseas at this time.
It depends on where you are. Orders processed here will take 2-7 business days to arrive. Delivery details will be provided in your confirmation email.
We use Australia Post standard or express postage, please select in the check out section which option you prefer.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Filament
Our manufacturer is responsible for producing filament for several large and well-known brands in the world. This means that when you choose OzFDM, you are getting the same high-quality filament that is trusted by industry leaders, for a fraction of the price. Read more...
We highly recommend storing unused filament in vacuum bags or sealed containers with desiccant in a cool and dark place.
At this time we are only stocking PLA+ as it is almost twice as impact resistant than the original formula and we do not see a reason to stock a weaker PLA. As for PETG+ , the new formula has a 10°C lower melting point making it easier to print.
3D Printing
The most common issue for stringy filament when printing is WET FILAMENT , we recommend drying the filament prior to use , even brand new filament. The correct drying temperatures and times are on the filament pages. Read more...