Shipping policy
Updated: 17.04.2026
PLEASE NOTE: OzFDM reserves the right to modify, change, and update this policy at any time without notice.
Order Processing Time
We always try our best to process and ship all orders within 1 business day unless otherwise communicated.
Local Pickup from the WA Warehouse
If you've selected local pickup at checkout, we'll email you once your order is ready to collect — please wait for this "ready for pickup" email before coming in.
Pickups are available:
- Monday - Friday: 9 AM - 5 PM
- Saturday: 9 AM - 1 PM
We are closed on public holidays.
Pickup address:
Within Global3D, 2/41 Discovery Drive, Bibra Lake, Western Australia 6163, Australia
National Australia Shipping
For deliveries within Australia, we use a combination of Australia Post and Transdirect (which partners with carriers such as Aramex, TNT, Team Global Express, Couriers Please, Toll and StarTrack). The carrier used for your order will depend on the size, weight, and destination of the items you've ordered.
Shipping costs are calculated automatically at checkout and are final. In the case of incorrect or incomplete address information, any additional shipping costs incurred will be at the customer's expense. If you need to update a delivery address, please contact us as soon as possible after placing your order — we can only make changes before your order has been collected by the carrier.
Split Shipments
Some orders may be sent in more than one delivery for intersate orders when some products are located in our Perth warehouse, and some in our Melbourne warehouse. This most often happens when an order contains a mix of smaller parcels and larger freight items, which ship from different locations or via different carriers. If your order is split, you'll receive a separate shipping email for each dispatch as it leaves our warehouse, so you can keep an eye on each part of your order independently.
Tracking Deliveries
Once your order has shipped, you'll receive an email confirming the dispatch. Wherever available, this email will include a tracking number and a tracking link to the carrier's website.
Please note that for some freight carriers, tracking details can take up to 48 hours to appear after the parcel has been collected. If the tracking link isn't showing updates yet, please check again the following business day. In some cases, a tracking number is provided to us without an associated online tracking link — in this situation you can use the tracking number directly with the carrier once their system picks it up.
If your order has been marked as shipped but tracking details haven't yet come through, we'll send you an update email as soon as they do. If you haven't heard from us within 3 business days of the shipping email, please get in touch.
Refused Shipments
If you refuse a package and have your order returned to us, you will be responsible for the cost of the return shipping, as well as any return handling fees charged by the carrier. For freight shipments, return shipping costs can be significant, so please ensure you're prepared to accept delivery before your order is dispatched.
Questions
Our customer service team is available Monday to Friday, 9am–5pm WAST. If you have any questions about your shipment, please reply to any of our order emails or contact us directly.