Frequently Asked Questions
Shipping
Do you ship overseas?
You can now checkout with shipping calculated to New Zealand. We are happy to ship to other locations - please enquire with your location and order for a shipping quote.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 2-7 business days to arrive. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
For deliveries within Australia, we use a combination of Australia Post
and Transdirect (which partners with carriers such as Aramex, TNT, Team Global Express, Couriers Please, Toll and StarTrack). The carrier used for your order will depend on the size, weight, and destination of the items you've ordered.
Orders over 22kg generally aren't sent with Australia Post.
What is the criteria for Free Shipping?
Free Shipping is valid for all domestic Australian orders over $299 (after discounts are applied), excluding deliveries to PO Box, GPO Box, Locked Bag, Private Bag, Parcel Locker.
Product
Can I return my product?
Yes. We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Filament
Why choose OzFDM filament?
Our manufacturer is responsible for producing filament for several large and well-known brands around the world. This means that when you choose OzFDM, you are getting the same high-quality filament that is trusted by industry leaders, for a fraction of the price.
How do I store my filament properly?
We highly recommend storing unused filament in vacuum bags or sealed containers with desiccant in a cool and dark place.
3D Printing
Why is my filament stringy ?
The most common issue for stringy filament when printing is WET FILAMENT, we recommend drying the filament prior to use, even brand new filament. The correct drying temperatures and times are on the filament pages.